Last updated: 15 December 2025
This Privacy Policy explains how HDR Assist, a trading style of SNM Legal, collects and uses your personal information. We are committed to protecting your privacy and being transparent about how we handle your data.
Who We Are
HDR Assist is operated by SNM Legal, authorised and regulated by the Solicitors Regulation Authority (SRA ID: 8010757).
Registered Address: Flexspace, Manchester Road, Bolton, BL3 2NZ, UK.
Contact Email: Info@snmlegal.co.uk
When we say “we”, “our” or “us” in this notice, we mean SNM Legal trading as HDR Assist.
What This Policy Covers
This policy applies to personal information collected through our website and related advertising campaigns. It explains what information we collect, how we use it, who we share it with, and your rights and choices.
What Information We Collect
When you complete a form or interact with our site, we may collect first name, last name, phone number, email address, IP address, device type, and information you provide in relation to your enquiry or claim. We may also use tracking technologies such as cookies and pixels to understand ad performance and improve our campaigns.
How We Use Your Information
We use your data to contact you about your enquiry or potential claim, assess whether we may be able to assist you, manage and improve our advertising and website performance, comply with legal and regulatory requirements, and occasionally send you updates or marketing messages about related legal services. You can opt out of marketing at any time.
How We Contact You
Our team may contact you by phone, email, SMS, or WhatsApp. All communications are handled manually by our staff, not through automated decision-making systems.
Our Legal Basis for Using Your Data
We rely on one or more of the following lawful bases under the UK GDPR: consent when you submit your details and agree to be contacted, legitimate interest to follow up on your enquiry and improve our services, and legal obligation where we need to keep certain records or respond to regulators.
How We Share Your Information
We may share limited information with our internal claims handling and legal teams, third-party tools such as Google Analytics, Meta, TikTok, and Google Ads for tracking and performance, and data processing tools such as Zapier or Google Sheets for secure data transfer and management. Regulators or authorities may also receive data if required by law. We do not sell your personal data. In the future, we may integrate with CRM systems to manage leads and will update this policy accordingly.
Data Transfers
Your information is stored securely within the UK or European Economic Area (EEA). If we ever transfer data outside these regions, we will ensure appropriate safeguards are in place to protect your information.
Cookies and Tracking
Our website uses cookies, pixels, and conversion APIs to measure advertising and improve user experience. By using our website, you agree to this tracking as part of our implied consent model. You can disable cookies at any time through your browser settings.
How Long We Keep Your Data
We only keep your information for as long as necessary. For active enquiries and claims, this is until the process is complete. For marketing and analytics, typically up to 24 months. For legal or regulatory reasons, as required by law.
Your Rights
Under UK data protection law, you have the right to access the personal data we hold about you, ask us to correct or delete it, object to or restrict certain processing, and withdraw consent to marketing at any time. To exercise any of these rights, contact us at Info@snmlegal.co.uk
We may need to verify your identity before acting on your request.
Security
We use appropriate technical and organisational measures to protect your personal information against loss, misuse, or unauthorised access.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “last updated” date.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
Data Protection Officer
Email: Info@snmlegal.co.uk
Address: Flexspace, Manchester Road, Bolton, BL3 2NZ, UK.
